To make a return, click 'MAKE A RETURN' button and and follow the instruction on the page. Find direct links for creating a Return Shipping Label or contact us for additional support.
Tracking will be visible within 24 hours from when your order has left our fulfillment center. To track your order, Click 'TRACK MY ORDER' and enter your tacking number on one of our carriers sites. Be sure to confirm which carrier is delivering your order. Find this information in the Shipment Confirmed email.
Please click the "DELIVERY SUPPORT" button if you are having issues with your delivery.Please click 'PRODUCT SUPPORT' button to submit an inquiry regarding products received or general product information.
For specific product washing instructions, please check out the "Materials" drop down section located under each product on our website! Simply search the 6 digit product code in the search bar to locate the product page! We also recommend checking the inner care tag of the item for specific washing instructions!
Airism Innerwear General Washing Instructions:
Machine wash cold, gentle cycle
General Washing Instructions:
1) It is advisable to dissolve the detergent in water instead of pouring on the product directly as it may cause colour fade/ colour run.
2) Please wash dark colours product separately.
3) We recommend using a laundry net for product that wrinkles easily to prevent shape lost.
4) Avoid using detergent containing optical brighteners for light colour products.
5) We recommend to dry washed product under the shade to prevent colour fading issue. Please refer care label for recommended drying method.
6) Care label can be found sewn at the inner side of the bottom left for normal tops; inside left pocket for outerwear; inward near left pocket for bottoms.
7) UNIQLO products will gradually be replaced with new information and care label.